Policy
Returns & Refunds
Last updated: 27 July 2026
We want you to receive the right protective equipment, in the right size, working as it should. If something isn't right, here's exactly how we handle it.
1. Return window
You may return most items within 14 days of delivery. Items must be unused, in their original packaging, and in resalable condition with any tags or seals intact.
2. Items we cannot accept back
For hygiene and safety reasons we cannot accept returns of: • Respirators, masks and filters once the seal is opened • Earplugs and any in-ear hearing protection • Gloves and garments that have been worn or used on site • Any product whose protective function has been compromised, altered or damaged in use This is standard practice for protective equipment: once safety gear has been used, we cannot certify it as protective for the next customer.
3. Wrong, damaged or faulty items
If we sent the wrong item, or it arrived damaged or faulty, tell us within 48 hours of delivery and we will collect it and replace it or refund you in full — including delivery. Photographs help us resolve it faster. The hygiene exclusions above do not apply to faulty goods.
4. Wrong size
Safety footwear and gloves can be exchanged for a different size within 14 days provided they have only been tried on indoors and show no signs of outdoor or site use. Soles and surfaces must be clean and unmarked.
5. How to start a return
Message us on WhatsApp with your order number and a short description of the problem. We will confirm whether the item qualifies and arrange collection or a drop-off, whichever suits you.
6. Refunds
Once we receive and inspect the item, approved refunds are issued within 7 business days. Orders paid cash on delivery are refunded in cash or by bank/wallet transfer, whichever you prefer. Original delivery charges are refunded only where the item was faulty or sent in error.
7. Return shipping costs
If the return is because of our error — wrong, damaged or faulty item — we cover collection. For changes of mind or size exchanges, the return collection fee is deducted from the refund or paid at collection.
Need help?
Our team replies on WhatsApp during working hours and will help with any order or return.